Chapter 18
Ten Tips for Communicating Internally During a Disruption
In This Chapter
Considering staff communication strategies
Getting the best from your employees
Thanking people after the crisis
Your staff members are the most valuable, but sometimes the most underestimated, resource in a crisis. Communicating effectively with them during a disruption makes all the difference to the recovery of your organisation. You need people to work longer and harder than normal under pressured conditions, and yet still maintain positive, helpful relationships with each other and your customers.
This chapter takes you through our top ten tips for maintaining good communication with, and strong management of, your staff. Check out Chapter 9 for more on working with staff and building an effective team.
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