Chapter 7
1. R. Lowenstein, Buffet: The Making of an American Capitalist (New York: Random House, 1995).
2. B. Faulkner, “Towards a framework for tourism disaster management,” Tourism Management (2001) 22(2): 51–62.
3. Rajeshwari Sharma, “Crisis Time, CEO needs to be the HR manager”, December 21, 2008, available at http://www.livemint.com/2008/12/21222828/Crisis-Time--CEO-needs-to-be.html, accessed on May 30, 2011.
4. Preethi Chamikutty and Dilshad Irani, “Product Recall: How Brands Ensure Minimal Damage,” Economic Times, March 3, 2010. Taken from http://articles.economictimes.indiatimes.com/2010-03-03/news/27623068_1_mobile-handsets-akio-toyoda-maruti-suzuki, accessed on May 31, 2011.
5. See endnote 4.
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