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Business Communication, 3rd Edition by P. D. Chaturvedi

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Chapter 15

Business Etiquette

Etiquette means behaving yourself a little better than is absolutely essential.”

Will Cuppy

Upon completion of this chapter, you should be able to:

  1. Understand the general rules of business etiquette.
  2. Learn ways of introducing yourself and others.
  3. Know how to handle telephone and cell phone calls.
  4. Learn the rules of appropriate behaviour at business dinners and lunches.
  5. Learn how to interact with international clients.
  6. Know the norms of behaviour for business-to-business interactions.
COMMUNICATION AT WORK

Ramalingam is a vice-president in a multinational company in Noida. He is a Harvard graduate and lived in the United States for more than five years. He understands how Americans behave and expect to ...

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