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Business Communication, 3rd Edition by P. D. Chaturvedi

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Chapter 4

Conversation Skills

A gossip is one who talks to you about others; a bore is one who talks to you about himself; and a brilliant conversationalist is one who talks to you about yourself.”

Lisa Kirk

Upon completion of this chapter, you should be able to:

  1. Know the meaning and social purpose of conversation.
  2. Learn how to break the ice and start conversations.
  3. Comprehend conversation control and its applications.
  4. Identify and avoid parallel conversations, while developing sequential ones.
  5. Appreciate the role of Transactional Analysis (TA) in interpersonal communication and the resultant behaviour.
  6. Know how to control the direction of conversation in meetings, oral presentations, and negotiations, and how to influence or motivate the ...

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