Brief Contents
1. Case Study: Profile of an Effective Communicator
PART II BUSINESS COMMUNICATION
8. Nature and Process of Communication
9. Organizational Communication
10. Cross-cultural Communication
11. Business Letters, Memos, and E-mails
PART III STRUCTURED APPLICATIONS
16. Communication for Conflict Management
17. Communication for Effective Negotiations
18. CVs, Personal Interviews, and Group Discussions
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