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Business Communication, 2nd Edition by Mukesh Chaturvedi, P. D. Chaturvedi

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13

Business Etiquette

“Etiquette means behaving yourself a little better than is absolutely essential.”

 

Will Cuppy

COMMUNICATION AT WORK

Ramalingam is a vice-president in a multinational company in Noida. He is a Harvard graduate and lived in the United States for more than five years. He understands how Americans behave and expect to be treated abroad. He knows that they follow schedules punctually, dislike delays, and hate to be kept waiting or to keep someone waiting. Therefore, Ramalingam was very uneasy when Mr Rai, the CEO of his company, was late for their meeting with the American delegation visiting the company that morning.

Ramalingam kept the visitors busy by making small talk, but their restlessness was visible in the repeated ...

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