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Business Communication, 2nd Edition by Mukesh Chaturvedi, P. D. Chaturvedi

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8

Written Business Communication

 

“True ease in writing comes from art, not chance, as those move easiest who have learned to dance.”

 

Alexander Pope

COMMUNICATION AT WORK

Shalini is an MBA student. She is required to write a paper on decision-making. After jotting down her ideas on the decision-making process in a notebook, she settles down to write her paper. She stares blankly at the white sheet of paper in front of her for a couple of minutes. Then she picks up her pen and starts by writing at the heading on top of the sheet: “decision-making”.

Once again, she pauses, questioning the wording of the heading. Should it be decision-making or decision-taking? Do we make decisions or take decisions? To resolve the issue, she consults a dictionary. ...

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