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Business Communication, 2nd Edition by Mukesh Chaturvedi, P. D. Chaturvedi

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7

Non-verbal Communication

 

“Heard melodies are sweet, but those unheard

Are sweeter; therefore, ye soft pipes, play on;

Not to the sensual ear, but more endear'd,

Pipe to the spirit ditties of no tone”

 

John Keats

COMMUNICATION AT WORK

In his first week at the Indian Institute of Management, Ravindra had a misunderstanding with one of his classmates. One fine evening, Rishi stormed into Ravindra’s room when he was studying. He asked Ravindra for a book, the work of a Nobel laureate, that Rishi had borrowed from the library. Giving Rishi the book was not an issue, but the way Rishi asked for it surprised Ravindra. Rishi came into the room and said rather abruptly: “What the hell are you going to do with the book? Why not hand it over to ...

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