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Business Communication, 2nd Edition by Mukesh Chaturvedi, P. D. Chaturvedi

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3

Intercultural Communication Skills

 

“In some ways, all people are like all other people; in some ways, like some other people; and in some ways, like no one else.”

 

Clyde Kluckhohn

COMMUNICATION AT WORK

A group of French students, newly arrived in India on an exchange programme at Bajaj Institute of Management (BIM), Pune, faced some communication problems that they described:

“First of all, the difference in accents between French and Indian people is important. That is why it is sometimes hard for us to understand each other. We took time to adapt to this new accent, and it was sometimes difficult to be understood by Indians, who are unfamiliar with our French accent.

At the beginning, we often had to ask people to repeat themselves ...

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