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Business and Corporate Aviation Management, Second Edition

Book Description

The best resource on how to establish and run a company flight department--revised and updated!Business and Corporate Aviation Management, Second Edition, is the most comprehensive and practical guide for a company to start an on-demand air transportation system--and make it work.

Table of Contents

  1. Cover
  2. About the Author
  3. Business and Corporate Aviation Management, Second Edition
  4. Copyright Page
  5. Dedication
  6. Contents
  7. Foreword to the Second Edition
  8. Foreword to the First Edition
  9. Acknowledgments for the Second Edition
  10. Acknowledgments for the First Edition
  11. Introduction to the Second Edition
  12. Introduction to the First Edition
  13. Chapter 1. Setting the Scene
    1. On-Demand Air Transportation
      1. On-Demand Air Transportation Defined
      2. Personal Aviation
      3. Business Aviation
      4. The Beginnings
      5. Travel Is Important for Business
      6. The Reasons
      7. How Companies Use Aircraft
      8. Justifying Business Aviation
      9. Business Aviation: The Sign of a Well-Managed Company
      10. Safety
    2. Aircraft
      1. Aircraft Characteristics
    3. On-Demand Aviation Methods
      1. Owner/Employee-Flown
      2. In-House Flight Department Using Owned/Leased Aircraft
      3. Management Company
      4. Joint Ownership
      5. Interchange
      6. Time Share
      7. Charter
      8. Fractional Ownership
      9. Choosing the Best Method
  14. Chapter 2. Determining the Need
    1. Air Transportation Needs
      1. Why Individuals and Companies Use On-Demand Air Transportation
      2. Defining the Requirement
    2. Air Transportation Analysis
      1. Travel History
      2. The Future
      3. Solutions
    3. Choosing the Method
      1. What Users Want in On-Demand Air Transportation
      2. Methods
    4. Running the Numbers
      1. Cost Components
      2. Evaluating the Options
  15. Chapter 3. Getting Started
    1. First Things
      1. Aircraft Use Policy
      2. Chargebacks
      3. IS-BAO
      4. Oversight
      5. Staying Informed
    2. Owner/Employee-Flown Operations
      1. Purpose of the Business Aircraft
      2. Learning to Fly
      3. Role of the Owner/Employee-Pilot
      4. Acquiring the Aircraft
      5. Acquisition Assistance
      6. Insurance
      7. Flight Records
      8. Standards
      9. The Business of Safety
      10. Training
      11. Duty Time
      12. Limitations
      13. Maintenance
    3. Aircraft Charter
      1. Checking the Record
      2. Charges
      3. Evaluation
    4. Fractional Ownership
      1. Investigating the Service
      2. Managing It
    5. In-House Aircraft
      1. Finding the Right People
      2. Basing the Operation
      3. Acquiring the Aircraft
    6. Management Company
      1. The Contract
      2. Performance Measures/Reports
    7. Joint Ownership
    8. Other Methods
  16. Chapter 4. Running the Business
    1. It Really Is a Business
    2. Planning
      1. Mission Control
      2. The Plans
    3. Organization
    4. Scheduling
      1. Personnel
      2. Policy
      3. Procedure
      4. Scheduling Software
      5. International
    5. Administration
      1. Administrative Practice
      2. Developing Practices
    6. Talking with the Folks Downtown
      1. Organizational Conflict
      2. Get Them on Your Side
      3. Making House Calls
    7. Finance and Accounting
      1. Taxes
      2. Financial Planning
      3. Budgets
      4. Building the Budget
      5. Capital Budgets
      6. Controlling/Tracking Budgets
      7. Budget Justification
    8. Personnel
      1. Hiring
      2. Motivation
      3. Communicating Expectations
      4. Performance Evaluation
      5. Human Resources
      6. Career Development
      7. Leadership
    9. Flight Department Performance
      1. Efficiency versus Effectiveness
      2. Ratios
      3. Tracking It
      4. Comparisons
      5. Presenting the Information
      6. Information versus Data
      7. Reports
      8. Flight Department Evaluation
      9. Saving Money
    10. Marketing the Flight Department
      1. Why Sell?
      2. The Name of the Game
      3. Marketing versus Selling
      4. Political Realities
      5. Company Operations
      6. The Plan
      7. The Tools
      8. The Presentation
      9. The Sale
    11. Customer Relationship Management, the Other CRM
      1. Customer as King
      2. Who Are Your Passengers?
      3. Knowing Your Passengers
      4. The Database
      5. Cultivating Passengers
      6. Relationships
      7. Preparing to Provide Good Service
    12. The Small Flight Department
      1. Communications
      2. Support Staff
      3. Networking
      4. Think Backup
      5. Planning
  17. Chapter 5. Flight Department Management
    1. Management 101
      1. The Basics
      2. Planning
      3. Execution
      4. Feedback
      5. No Shortcuts
    2. Theories of Management
      1. The Beginnings
      2. Behavioral Approaches
      3. Modern Theories
      4. Future Theories
      5. Learning It
    3. Management Skills
      1. Acquiring Skills
    4. The Flight Department Manager as a Business Executive
    5. What the Boss Should Know
      1. Black Art at the Airport
      2. Two-Part Challenge
      3. Basic Education
      4. Regular Updates
      5. How Much Is Enough?
      6. Communicate
    6. Growing the Next Generation—Succession Planning
      1. Investing in Employees
      2. First Things
      3. The Road Ahead
      4. Challenges
      5. The Plan
      6. Possibilities
    7. Flight Departments in Trouble
      1. Normal Operations
      2. Warning Signs
      3. Bottom Line
    8. Staying Connected
      1. It’s a Business
      2. Reasons to Be Connected
      3. Relationships
      4. Opportunities
      5. Giving Back
      6. Is It Worth It?
    9. Lessons Learned
      1. A Sense of Mission
      2. Standards
      3. Leadership
      4. Rapport with the Company
      5. Teamwork
  18. Chapter 6. Operations
    1. Overview
      1. Operations Perspectives
      2. Getting Organized
      3. Compliance
      4. Flight Operations Manual
      5. Building It
      6. Excuses, Excuses
      7. Changes
      8. Every Situation?
      9. Singing from the Same Hymn Book
    2. Standards
      1. IS-BAO Sets the Standard
      2. Enter IS-BAO
    3. Operations
      1. Operational Control
      2. Setting Limits
      3. Flight Crew Scheduling
      4. Flight Crew Duty Time Limits
      5. How Many Pilots?
      6. Checklists
      7. The Tyranny of Automation
      8. Aircraft Airworthiness
      9. Helicopter Operations
      10. Chartering Aircraft
      11. Knowing the Regulators
      12. Training
    4. International Operations
      1. Being Prepared
    5. Airports
      1. Involvement
      2. Organization
    6. Security
      1. Assessing and Preventing Security Threats
  19. Chapter 7. Maintenance
    1. Contract or In-House Maintenance
      1. Contract Maintenance
      2. In-House Maintenance
    2. Organization
      1. Small Flight Departments
      2. Larger Flight Departments
    3. Personnel
    4. Maintenance Operations
      1. Airworthiness Determination
      2. Maintenance Planning
      3. Maintenance Control
      4. Discrepancies
      5. Minimum Equipment List
      6. Maintenance Away from Home Base
      7. Aircraft Maintenance Reference Materials
      8. Parts Inventory and Control
      9. Duty Time
      10. Quality Control
      11. Maintenance Manual
      12. Aircraft Handling
      13. Security
      14. Evaluating Maintenance Performance
    5. Recordkeeping
      1. Regulations to Comply With
      2. Computerized Record Tracking Systems
    6. Training
      1. Maintenance Resource Management
    7. Passenger Handling
    8. Safety
      1. Safe Hangars for All
      2. Solo Technicians
    9. Upstairs, Downstairs
    10. Know the Regulators
    11. Selling Maintenance
  20. Chapter 8. Safety
    1. Safety Programs
      1. Operational versus Safety Tensions
      2. What Is the Problem?
    2. Where Accidents Happen
      1. Hangar Safety
    3. Safety Culture
      1. Just Culture
    4. Managing Safety
      1. Safety Management Systems
      2. Why an SMS?
      3. Implementing SMS
      4. Putting It Together
    5. Bringing SMS Down to Earth
      1. The Big Picture
    6. Risky Business
      1. Big Picture
      2. Narrowing the Focus
      3. Mitigation
    7. Changes
      1. Perspective
      2. Process
    8. SMS for the Long Term
    9. Passenger Safety
      1. Create Expectations
      2. Practice Makes Perfect
      3. The Name of the Game
    10. Flight Attendants
    11. Emergency Response Planning
      1. The Plan
      2. Elements of the Plan
      3. Implement It
  21. Chapter 9. Putting It All Together
    1. Institutional Flight Departments
    2. Most Admired
    3. Profit and Loss
    4. What Business Are You In?
      1. Name of the Game
      2. Focus
      3. Safety, Service, Value
      4. Hard Sell
      5. The Mission
      6. Doing It
      7. Internalizing It
    5. The Excellent Flight Department
      1. Ways and Means
      2. Attainment
    6. Safety, Service, Value
      1. Safety First, Last, Always
      2. Service with a Smile
      3. Good Value Creates Job Security
      4. Hierarchies
      5. When in Doubt
  22. Appendix A. Business Aviation Background
  23. Appendix B. Air Transportation Requirements
  24. Appendix C. Owner Flown Procedures
  25. Appendix D. Budget Justification
  26. Appendix E. Employee Jobs and Performance
  27. Glossary
  28. Index