POSTSCRIPT – WHICH TECHNIQUES DO I REALLY NEED?
At the end of the first edition, we presented our ‘first eleven’ of what we consider the ‘must have’ techniques that we use over and over again. We have revisited this in the light of the additional techniques in this edition but have concluded that our original recommendations stand. So here they are again.
CATWOE (Technique 38)
It’s hard to exaggerate how useful this is. So often in organisations problems are caused by differences of Weltanshauung (worldview) between key stakeholders. In a business, one person thinks they should pile high and sell cheap; others think they should aim for high net worth customers. In government, one minister believes that the state should intervene more; others ...
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