LIST OF ABBREVIATIONS
BA | business analyst |
BAM | Business Activity Model |
BATNA | Best Alternative to a Negotiated Agreement |
BBS | Balanced Business Scorecard |
BPE | Business Process Engineering |
CASE | computer-aided software engineering |
CATWOE | customer, actor, transformation, Weltanschauung or world view, owner and environment (analysis) |
CBA | cost–benefit analysis |
CRUD (matrix) | create, read, update and delete (matrix) |
CSF | critical success factor |
DCF | discounted cash flow |
ERM | entity relationship model |
HR | human resources |
IRR | internal rate of return |
IT | information technology |
JAD | Joint Application Development (workshop – IBM) |
KPI | key performance indicator |
MoSCoW | must have, should have, could have, want to have but won’t ... |
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