About the Authors

Paul Mulvey has been around analysis in some way, shape, or form since 1985. When promoted from technical writer to business analyst in 1994, his question, “What do business analysts do?” was answered with, “We’re not sure, but they write a lot of stuff and run meetings.” If only he had this book back then, he would’ve had a ready-made career path. Instead, he went through a lot of trial-and-error.

Thankfully, Paul figured it out, rising in the BA ranks to be chosen by UPS to create its global business analysis competency model. During that time, he also earned his CBAP designation, published articles on websites (beginning with batimes.com) and eventually on his own blog at www.b2ttraining.com. He is an often-requested speaker and teacher. You can connect with him at www.linkedin.com/in/paulmulvey.

Kate McGoey has more than 20 years of direct and consulting experience in different application development and lifecycle process roles in the management consulting, publishing, life sciences, aeronautics, and business services industries. After evaluating her career, she found business analysis was her passion and professional center of gravity, so she transitioned into instructional design and training. Kate is Director of Client Solutions at B2T Training.

Winner of the requirements.net inaugural Requirements Lifecycle Award, Kate has broad internal back-office and commercial software product development experience. She has performed principal BA or PM roles on ...

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