Strategic Business Value
For the majority of companies, IT is a component of the business, not the business itself. IT services enable a company to build things, deliver things, and sell things, but IT services are usually not the product that is sold to the end consumer. A company will build cars, ship packages overnight, or sell consumer goods in retail outlets to generate the profits necessary to satisfy its shareholders and owners. In all of these cases, the IT organization provides a varying degree of services that support those primary activities. These supporting IT services vary from the mundane and necessary to the truly strategic. As expected, the value of the delivery of those IT services varies accordingly.
Strategic flexibility promises ...
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