Business Imperatives
In a recent conversation, a senior IT manager of one of the world's largest logistics and shipping companies stated that it now sees itself as a technology company. Their competency in harnessing technology is key to their success. Failure to manage this technology would mean that their business would fail.
IT is now at the core of many businesses, whether it is managed in-house or it is outsourced. The processes are automated or computerized, and realized as services, such as an electronic banking service, an online book store service, a customer relationship management service, or a supply chain management service. Many businesses rely completely on IT services to interact directly with their customers, as either their ...
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