Building the Knowledge Management Network: Best Practices, Tools, and Techniques for Putting Conversation to Work

Appendix A. Resources

Suggested Reading

1. Bloor, Robin. The Electronic B@zaar: From the Silk Road to the eRoad. London: Nicholas Brealey Publishing, 2000.

   Bloor describes the brave new world in which an economy based on paper-based information is rapidly transforming into one in which the market, money, and its supporting information are all electronic.

2. Boyett, Joseph H., and Boyett, Jimmie T. The Guru Guide to the Knowledge Economy: The Best Ideas for Operating Profitably in a Hyper-Competitive World. New York: John Wiley & Sons, 2001.

   This is a valuable distillation of the wisdom of 115 successful business titans who describe what it takes to survive and succeed in this new global, knowledge-intensive, increasingly high-tech world. Peter Drucker, Seth Godin, Bill Gates, Alan Greenspan are among those featured.

3. Bressler, Stacey E., and Grantham, Charles E., Sr. Communities of Commerce: Building Internet Business Communities to Accelerate Growth, Minimize Risk, and Increase Customer Loyalty. New York: McGraw-Hill, 2000.

   Bressler and Grantham provide a detailed look at e-commerce and online communities such as Cisco, Yahoo!, Amazon, Lands End, MarthaStewart.com, and others, describing how well-run communities of commerce can help your company achieve record profits.

4. Davenport, Thomas H., and Prusak, Laurence. Working Knowledge: How Organizations Manage What They Know. Boston: Harvard Business School Press, 2000.

   Two of the! leading thinkers in the knowledge management field explain the how-tos ...