PREFACE
As I reached the front of the check-in line in Cleveland, Ohio, the airline representative asked me where I was going and I said, “Los Angeles.” She asked if I was checking any bags, and I replied, “Three.” I also stated, “I would like one bag checked to L.A., the second checked to Istanbul, Turkey, and the third to Auckland, New Zealand.”
With an icy stare and a cutting tone to her voice she slapped her hand on the counter and declared, “Impossible! We can’t do that.”
“That’s funny,” I replied. “Last month you did it for me and I didn’t even ask you to!”
We all have our favorite stories about lack of service and poor quality. In fact, baseball is no longer America’s favorite pastime. Today our great pastime is recounting tales of airlines ...
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