ACKNOWLEDGMENTS
The power of collaboration was the key ingredient that made this book a reality. The biggest collaborators were all managerial and individual contributor colleagues I worked with at the Xerox Corporation for 30 years and my consulting clients since then. All the tools, processes, and structures written about here have been battle-tested by me many times over many years. Every encounter with a Xerox team or consulting client has been a hands-on learning experience for me to create, practice, refine, and hone the tools and processes written about here. Minus these collaborative opportunities to learn and experiment, I could never have written this book.
I am grateful for the many hours of help my wife, Carol, gave to this project. ...
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