Index

A

Abbot, Bud, 6-9

Abdullah (King of Jordan), 93

Abu Ghraib prison, response of U.S. government to detainee abuse at, 84-95

action, unity of, 149, 245

adapting to change, 22

case study: John McCain, 9-14

importance of, 8-9

Al Arabiya, 90-91

Alhurra, 91

alignment of communication and business goals, 145-146

Allen, Thad, 69

Allred, Gloria, 133

American Massage & Therapy Association, 202

amygdala, 248-249

amygdala hijacking, 218-219

and audience engagement, 219-222

explained, 216-218

strategies for adapting to, 222-224

anger, metaphors for, 190-191

Apotheker, Léo, 136-143

appealing to identity, 212-214

Apple

firing of Steve Jobs, 126

iPhone launch, 213

launch of Macbook Air, 227-228

“1,000 songs in your pocket” slogan, 1

Aristotle, 27, 210 ...

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