Chapter 4. Key Ingredients of a Methodology

Efficiency, proficiency, continuous improvement, and best in class are goals that in large part depend on a consistent application of procedures. These procedures, whose actions are guided by a regimen, are commonly referred to as standards. Standards are documented processes that, when universally adhered to, generally result in the successful achievement of goals. The importance of establishing and following standards is not always clearly understood by workers at all levels of an organization. However, the ability to achieve goals on a consistent basis lies in the unvarying adherence to the use of standards by everyone. There has been a shift in recent years in the area of nontechnical business ...

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