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Building Organizational Capacity for Change by William Q. Judge

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Appendix A

Case Study

The Rio to Paris Plane Crash

This case discusses management errors that could have contributed to this tragedy

Introduction

A decision was made to write this case study since it is relevant to many of the topics discussed in this book and even brings in some new ones. It also has a personal significance to the author, in as much as a friend died in the crash and another luckily survived by taking an earlier flight.

Recapitulation of Facts

Flight AF447 was the Air France A330 Airbus evening flight from Rio to Paris with 228 passengers and crew. It disappeared over the Atlantic between the Brazilian and Senegalese air traffic control (ATC) stations on June 1 2009 without having given any voice distress signals except for ...

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