Acknowledgments
WE HAVE MANY people to thank for their contributions to this book and for the things we have learned from them on our journey. We would like to recognize:
♦ Celeste, James, Aspen, Autumn, and Jade Starbird for their patience and loving support
♦ Jan and Barrett Cavanagh for enduring long periods of a closed door
♦ Deb Blackman, Amy Friedrich, and the rest of the strategy and process Center of Excellence team for their hard work and partnership
♦ Karsten Gebert for his visionary leadership and drive to push the envelope of change
♦ Ord Elliott for his vision, guidance, and friendship
♦ Cameron Karr for her partnership to deliver great solutions to our mutual customers and for her substantial help in gathering implementation examples ...
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