Preface

The idea for this book developed from a conversation with our editor, Kathe Sweeney. We were exploring various options for a follow-up to our first book, Becoming a Conflict Competent Leader. After discussing a number of ideas and alternatives, Kathe suggested looking at teams and conflict. The moment she said this, we all knew it was the right idea.

Over the years, we have worked with numerous teams that have struggled with conflict. Many have endured the dysfunctions that come from poorly managed conflict. We have observed strained interactions, dwindling communication, the absence of information sharing, and stalled initiative. We have witnessed previously collaborative, creative, vibrant teams grow distressed and uncertain about how to recover. We have seen relationships and productivity suffer.

We have also personally experienced conflict in teams. Conflict may be inevitable, but it does not have to lead to poor results and damaged relationships. It is possible for teams to work through conflict confidently, although this can be challenging at times. In fact, we believe that conflict handled effectively can inspire creative solutions to problems, provide the foundation for stronger relationships, and result in confident, more capable, and highly productive teams.

Our goal in this book is to help teams discover how to get the best out of conflict while navigating through the obstacles, discomfort, and challenges it can bring. We examine the nature of conflict in teams, ...

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