Praise for Building Conflict Competent Teams

"This book takes conflict competence to a whole new level—beyond enhancing individual skills to the ever more important team setting. Full of informative, helpful tools, tips, and guidance, teams and team leaders will learn how to transform conflict into opportunity and increase their 'teamness.' Through meaningful stories and examples, exercises, and specifi c techniques, the reader learns how to manage emotion, communicate more effectively, and overcome obstacles to resolving conflict in team settings."

Kathy Bryan, president and CEO, International Institute for Conflict Prevention & Resolution

"In today's fast-paced lifestyle and culture, leaders and organizations increasingly face challenges and obstacles created by internal team conflict. Runde and Flanagan teach us that not all team conflicts are bad, and those constructive team conflicts, if managed and integrated properly, can lead to dynamic improvements in team creativity and production. Now, in Building Conflict Competent Teams, you can learn the principles that will help you lead your team to the top of its game."

Ben J. Hayes, president, New York-Penn League

"A very practical, easily understood approach to team conflict management. Runde and Flanagan provide real-life, easy-to-relate-to examples and actionable "how to's" with useful application tools."

William K. Rusak, executive vice president, human resources, Corrections Corporation of America

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