Building and Managing a Cloud Using Oracle Enterprise Manager 12c

Whether to Use Chargeback or Showback

For IT to charge back business for their resource usage, they have to agree on the metrics on the basis of which to charge—and that’s not always easy. Many times the infrastructure is funded on a project-by-project basis, which makes it hard to determine the fair share of the expense that should be allocated to a business unit. Business owners might complain that the cost allocation is not fair or that it doesn’t provide enough details about the IT services that are provided. Moreover, IT budgets might be constantly changing, in which case it is hard to plan new service rollouts and pricing models around them. Due to these and other reasons, almost half of existing IT shops have stayed away from implementing ...