Book description
How do leaders continue to retain and satisfy their customers while emerging technologies call for new business models?Table of contents
- Cover
- Copyright
- Contents
- Introduction
- Supply Chains Built for Speed and Customization
- Which Features Increase Customer Retention?
- The Coming Consumer Data Wars
- Improving Customer Service and Security With Data Analytics
- The Power of Consumer Stories in Digital Marketing
- How Should You Calculate Customer Lifetime Value?
- How Customers View Self-Service Technologies
- What Unhappy Customers Want
- How to Drive Customer Satisfaction
Product information
- Title: Building a Customer-Centric Culture
- Author(s):
- Release date: July 2018
- Publisher(s): MIT Sloan Management Review
- ISBN: 53863MIT60141
You might also like
audiobook
Fall in Love with the Problem, Not the Solution
Unicorns-companies that reach a valuation of more than $1 billion-are rare. Uri Levine has built two. …
book
Design Thinking
Develop a more systematic, human-centered, results-oriented thought process Design Thinking is the Product Development and Management …
video
Design Thinking 101
Isn't design thinking just a new name for brainstorming? Isn't it just some kind of fairy …
audiobook
Transform Your Communication with Storytelling
Andreas Loizou is a trainer and author who comes with a spectacular bio. A Leader in …