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Building a Competitive Public Sector with Knowledge Management Strategy

Book Description

Organizational strategies in the public sector are constantly changing and growing. In order for organizations to remain successful and competitive, they must ensure that the stream of knowledge is managed effectively. Building a Competitive Public Sector with Knowledge Management Strategy explores different practices and theories of knowledge management, providing an efficient way of sustaining knowledge to improve organizational learning and enhance company performance. By intelligently analyzing current research, this publication is beneficial to managers, practitioners, and researchers interested in increasing their knowledge management strategies in the public sector.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Book Series
  5. Editorial Advisory Board and List of Reviewers
    1. Editorial Advisory Board
    2. List of Reviewers
  6. Preface
  7. Chapter 1: Knowledge Manageability
    1. ABSTRACT
    2. 1. INTRODUCTION
    3. 2. ORGANIZATIONAL KNOWLEDGE
    4. 3. CYNEFIN FRAMEWORK
    5. 4. KNOWLEDGE MANAGEABILITY
    6. 5. KNOWLEDGE FLOW ACROSS REGIMES
    7. 6. CONCLUSION
  8. Chapter 2: Knowledge Management Initiatives in Indian Public Sector
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. IMPORTANCE OF KNOWLEDGE MANAGEMENT
    5. KNOWLEDGE MANAGEMENT APPROACHES
    6. SIGNIFICANCE OF KNOWLEDGE MANAGEMENT TO PUBLIC SECTOR
    7. CHALLENGES FACED BY PUBLIC SECTOR IN MANAGING KNOWLEDGE
    8. CASE STUDIES
    9. FUTURE RESEARCH DIRECTIONS
    10. CONCLUSION
  9. Chapter 3: Government as a Partner in Knowledge Management
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. FREEDOM OF INFORMATION REPORTS
    5. DISCUSSION
    6. FUTURE RESEARCH DIRECTIONS
    7. CONCLUSION
  10. Chapter 4: Organisational Readiness for Knowledge Management
    1. ABSTRACT
    2. 1. INTRODUCTION
    3. 2. LITERATURE REVIEW
    4. 3. RESEARCH METHODOLOGY AND DESIGN
    5. 4. FINDINGS AND ANALYSIS
    6. 5. RECOMMENDATIONS FOR IMPROVING THE PUBLIC SECTOR’S READINESS FOR ADOPTING KM
    7. 6. CONCLUSIONS, LIMITATIONS, AND FURTHER RESEARCH
  11. Chapter 5: Building a Supportive Culture for Sustained Organisational Learning in Public Sectors
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. CASE STUDY
    5. FUTURE RESEARCH DIRECTIONS
    6. CONCLUSION
  12. Chapter 6: Drivers, Benefits, and Challenges of Knowledge Management in Electronic Government
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND CONTEXT OF STUDY
    4. RESEARCH METHODOLOGY
    5. DATA ANALYSIS AND DISCUSSION
    6. RESEARCH FINDINGS AND IMPLICATIONS
    7. CONCLUSION
  13. Chapter 7: Developing Organizational Renewal Capability in the Municipal (City) Organization
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL RENEWAL CAPABILITY
    5. DEVELOPMENT OF ORGANIZATIONAL RENEWAL CAPABILITY
    6. DEVELOPMENT PROCESS OF ORGANIZATIONAL RENEWAL CAPABILITY IN THE MUNICIPAL (CITY) ORGANIZATION
    7. SOLUTIONS AND RECOMMENDATIONS
    8. FUTURE RESEARCH DIRECTIONS
    9. CONCLUSION
  14. Chapter 8: Lessons from the Private Sector
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. METHODOLOGY
    5. MAIN FOCUS OF THE CHAPTER
    6. CASE FINDINGS
    7. SOLUTIONS AND RECOMMENDATIONS
    8. FUTURE RESEARCH DIRECTIONS
    9. CONCLUSION
  15. Chapter 9: Best Value and Performance Management Inspired Change within UK Councils
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. MAIN FOCUS OF THE CHAPTER AND METHODOLOGY
    5. SOLUTIONS AND RECOMMENDATIONS
    6. QUALITATIVE DATA SOURCES: INITIAL SYNTHESIS AND FINDINGS
    7. QUALITATIVE DATA SOURCES: FURTHER SYNTHESIS AND FINDINGS
    8. QUALITATIVE DATA SOURCES: PRESENTATION AND FOCUS GROUPS
    9. REVIEW OF THE CONCEPTUAL MODEL
    10. FUTURE RESEARCH DIRECTIONS
    11. CONCLUSION
    12. APPENDIX 1
    13. APPENDIX 2
  16. Chapter 10: The Four Levers for Change in Knowledge Management Implementation
    1. ABSTRACT
    2. INTRODUCTION
    3. KNOWLEDGE MANAGEMENT AND CHANGE MANAGEMENT
    4. THE MOBILISATION LEVER
    5. THE COMMUNICATION LEVER
    6. THE INFRASTRUCTURE LEVER
    7. THE SUSTAINABILITY LEVER
    8. CONCLUSION
  17. Chapter 11: Enabling Factors for Knowledge Sharing among Employees in the Workplace
    1. ABSTRACT
    2. 1. INTRODUCTION
    3. 2. LITERATURE REVIEW
    4. 3. RESEARCH METHOD
    5. 4. RESEARCH RESULTS ON KNOWLEDGE SHARING IN THE WORKPLACE
    6. 5. FUTURE RESEARCH DIRECTIONS
    7. 6. CONCLUSION
  18. Chapter 12: Employing Individuals’ Social Capital to Create Value in the Public Sector Organisations
    1. ABSTRACT
    2. 1. BACKGROUND AND INTRODUCTION
    3. 2. LITERATURE REVIEW
    4. 3. PROPOSED MODEL FOR INFORMAL KNOWLEDGE COLLABORATION
    5. 4. IMPLICATIONS OF THE MODEL
    6. 5. CONCLUSION
  19. Chapter 13: Assessing Knowledge Management Processes and Competitive Advantage in Local Authorities using Knowledge Management Assessment Instrument (KMAI)
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. LITERATURE REVIEW
    5. METHODOLOGY
    6. DISCUSSIONS, LIMITATIONS, AND RECOMMENDATIONS
    7. CONCLUSION
  20. Chapter 14: Project Story Capturing System
    1. ABSTRACT
    2. INTRODUCTION
    3. CHALLENGES IN PROJECT IMPLEMENTATION IN MALAYSIA
    4. KNOWLEDGE MANAGEMENT IN PROJECT SETTINGS
    5. USING STORYTELLING TO CAPTURE TACIT KNOWLEDGE
    6. SOLUTIONS AND RECOMMENDATIONS
    7. FUTURE RESEARCH
    8. CONCLUSION
  21. Chapter 15: Assessing Knowledge Management Systems Usage in Supporting Decision Making Processes in Organizations
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW
    4. KNOWLEDGE AND KNOWLEDGE MANAGEMENT
    5. KNOWLEDGE MANAGEMENT SYSTEMS
    6. DECISION MAKING AND DECISION SUPPORT SYSTEMS
    7. ASSESSING KMS USAGE IN SUPPORTING DM PROCESSES IN PRACTICE
    8. CONCLUSION
  22. Chapter 16: Decision-Making Processes Based on Knowledge Gained from Spatial Data
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. KNOWLEDGE GENERATION FROM SPATIAL DATA TO SUPPORT DECISION-MAKING PROCESSES
    5. FURTHER RESEARCH DIRECTIONS
    6. CONCLUSION
  23. Chapter 17: Towards a Competitive Knowledge Management Strategy Approach in the University Setting
    1. ABSTRACT
    2. INTRODUCTION
    3. THEORETICAL BACKGROUND
    4. RESEARCH QUESTION AND METHODOLOGY
    5. RESEARCH CONTEXT AND DATA ANALYSIS
    6. FUTURE RESEARCH DIRECTIONS
    7. CONCLUSION
  24. Chapter 18: Communities of Practice in the Catalan Public Administration
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. COMMUNITIES OF PRACTICE FOR KNOWLEDGE CREATION AND MANAGEMENT
    5. FUTURE RESEARCH DIRECTIONS
    6. CONCLUSION
  25. Chapter 19: Semiotic Analysis of the Conceptual Outlay of Knowledge Management
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. WHY MANAGE KNOWLEDGE
    5. THE KNOWLEDGE MANAGEMENT PROCESS FRAMEWORK
    6. COMMITMENT OF THE MANAGEMENT
    7. KNOWLEDGE MANAGEMENT INTERVENTIONS IN THE SADC
    8. SITUATIONAL ANALYSIS: SOUTH AFRICA
    9. CASE ANALYSIS
    10. FUTURE RESEARCH DIRECTIONS
    11. CONCLUSION
  26. Chapter 20: Knowledge Management in Public Construction Project Initiation
    1. ABSTRACT
    2. INTRODUCTION
    3. KNOWLEDGE MANAGEMENT IN BUILDING PROJECTS
    4. THE KNOWLEDGE MANAGEMENT CYCLE
    5. A PROJECT STARTS MORE SLOWLY THAN THE USERS WOULD LIKE
    6. ANALYSIS
    7. SOLUTIONS AND RECOMMENDATIONS
    8. FUTURE RESEARCH DIRECTIONS
    9. CONCLUSION
  27. Compilation of References
  28. About the Contributors