HOW IT ALL STARTED

It was a B-I-G step when I started out in business on my own in January 2003. No one in my family had ever been an entrepreneur. We were police officers, carpenters, Methodist ministers or dinner ladies.

I was 36 when I launched my company. For 20 years prior to that I'd forged what could be described as a successful corporate career – firstly with Barclays, then with John Caudwell at Phones4U and finally at CPP in York.

I'll never forget my first morning as an entrepreneur. My wife Sue had taken our three children off to school and I had commuted the 15 stairs to the back bedroom – home of my new empire. With the house completely silent, the first thought that struck me was, ‘What have I done?’

You see, we had a nice life. ...

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