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Build Better Products by Kate Rutter, Laura Klein

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CHAPTER 4

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Listen Better

Building Empathy

Listening with a Goal

Never Ask These Questions

Asking the Right Questions When Interviewing

Exercise: Interviewing Better

The Dangers of Listening

Expert Advice from Steve Portigal

Learning is an enormous part of building better products, and one of the most effective ways of learning is through listening and observing effectively. If you take nothing else away from this book, I hope that you learn some tools for listening better. It will improve your entire career, and it has a tendency to improve your personal relationships as well. You’re welcome.

In this chapter, we’re going to go through a few exercises ...

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