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BSS: Manage Your Boss

Book Description

Unless you are CEO then you, along with everyone else in an organisation, , will have a boss. But as we all know, bosses can be from hell! Assuming things are not that bad, realistically your job is not to do as you are told and keep your head down. It is to work towards a situation where the relationship and way of working between the two of you benefits both; and to do so actively. This book is designed to help you make that happen. It will enable you to create a relationship with your boss as something that can potentially help you do a good job and to meet specific job objectives. Moreover, you do not succeed just by working for a boss; you must also work with your boss. The book provides advice and tips on collaborating and working in parallel with your boss.

Table of Contents

  1. Cover
  2. Title
  3. Copyright
  4. Contents
  5. Step 1 Introduction – Bosses: the Good, the Bad, and ... Yours
    1. Management Characteristics
    2. Overall intentions
    3. What is a manager?
    4. Your greatest asset
    5. 1. WHAT YOU WANT FROM YOUR MANAGER
    6. 2. WHAT YOUR MANAGER WANTS FROM YOU
    7. The benefits of working effectively together
    8. Testing ways of working
    9. Corporate culture
  6. Step 2 The Right Relationship
    1. A Virtuous Circle
    2. Your Job Description
    3. A Sound Working Structure
    4. Time Management
    5. The Social Dimension
  7. Step 3 Establishing a Positive Profile
    1. Perception Is Reality
    2. Key Objectives
    3. The Right Image
    4. Who To Impress
  8. Step 4 Working to Create Impact
    1. Ready, Aim, Fire!
    2. What You Do And How You Do It
    3. Delivering – The Essentials
    4. Delivering – Creating A Balance
    5. Doing Your Homework
    6. A Good Idea!
    7. Enhancing The Impact Of What You Do
  9. Step 5 Communicating with Senior People
    1. Barriers To Communication
    2. Aids To Understanding
    3. The Basic Principles
    4. The Right Time
    5. 1. THEY COMMUNICATE WITH YOU
    6. 2. YOU COMMUNICATE WITH THEM
    7. A Good Moment
    8. Getting The Most From Meetings
    9. LISTENING
    10. Listening Checklist
    11. Ensuring That They Listen To You
    12. The Chronic Non-Listener
    13. Checking – At The Right Time
    14. Being Assertive
    15. Dealing With Emotions
    16. The Emotional Boss
    17. Absence Makes ...
  10. Step 6 Getting Agreement from Your Boss
    1. Case Study
    2. THE PROBLEM
    3. THE REASON
    4. ACTION
    5. The Power Of Persistence
    6. Understanding Decision Making
    7. Persuasion’s Magic Formula
    8. Adding Weight To A Case
    9. 1. Asking For A Pay Increase
    10. 2. Asking For More Responsibility Or Promotion
    11. 3. Training And Development
    12. Beyond Persuasion – Negotiating With The Boss
  11. Step 7 Dealing with Difficulties
    1. The Boss From Hell
    2. Do Not Assume Major Problems Where They Do Not Exist
    3. The Boss Who Is Secretive
    4. The Boss Who Will Not Delegate
    5. The Boss Who Interferes
    6. The Boss Who Resists Change
    7. The Boss Who Lays Blame On You
    8. The Boss Who Is Rude/Abrupt
    9. The Boss Who Will Not Back You Up
    10. The Boss Who Says “Leave It With Me”
    11. The Boss Who Never Consults
    12. The Boss Who Wants A Cover-Up
    13. Dealing With Serious Problems
    14. Creating Big Difficulties
    15. If All Else Fails
    16. Success Breeds Success
  12. Step 8 Getting the Most from Job Appraisals
    1. How Am I Doing?
    2. What Is The Purpose Of Appraisal?
    3. How Appraisals Can Help You
    4. Preparing For The Meeting
    5. What Will Be Discussed?
    6. Checklist: Appraisal Form
    7. During The Meeting
    8. Follow-Up Action
    9. Dealing With Criticism
    10. Remuneration
  13. Afterword
    1. Key Issues
    2. Looking To The Future
  14. About the Author