Bringing Out the Best in People: How to Apply the Astonishing Power of Positive Reinforcement, Third Edition, 3rd Edition

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The Four R’s of Effective Management

Recognition, Reward, Reinforcement, and Relationships

There Are Cheaper Ways to Make People Unhappy

Few organizations are satisfied with their reward and recognition systems. Furthermore, every change in these systems results in someone else becoming unhappy. Most often management becomes cynical because no matter what it tries, “Nobody is satisfied.” Every rule or process makes someone unhappy. Either the person who is subject to the rule or process or the person who developed the rule or process is unhappy because people won’t follow him or her as they ought to.

Reward and recognition systems have changed little in the last 50 years. The only things that have changed about them are the size and type ...