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Bringing Out the Best in People: How to Apply the Astonishing Power of Positive Reinforcement, Third Edition, 3rd Edition by Aubrey C. Daniels

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11

The Effective Use of Measurement

When I worked as a clinical psychologist, I never had a patient complain about being measured. The reason: they never doubted that measurement was being used to help them with their problems. In business, measurement is also used to solve problems, to help a company perform better, not necessarily its employees. One of the most frequent uses of measurement is to identify performers who aren’t measuring up (no pun intended). Based on the measurement, negative action is usually taken to correct the performance problem. No wonder employees avoid measurement whenever they can. It’s no fun being identified as the problem or having measures paired with poor or substandard performance.

The purpose of measurement ...

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