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Bringing Out the Best in People: How to Apply the Astonishing Power of Positive Reinforcement, Third Edition, 3rd Edition by Aubrey C. Daniels

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10

Pinpointing

If you don’t know where you are going, any road will take you there.

—ANONYMOUS

If It’s Working, Find Out Why

The president of a manufacturing company, aware of my experience as a clinical psychologist, asked me to explain why a really top performer (plant manager) would “become almost useless overnight.” “Could it be drugs, alcohol, stress, family problems, or something like that?” he asked. I said it was possible, but I needed to know more.

He then described a performance problem in a plant in Louisiana and continued, “We decided the plant manager had failed to take any action, so we let him go and promoted the assistant plant manager to take his place. The new plant manger did a great job, and things turned around almost ...

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