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Bringing Out the Best in People: How to Apply the Astonishing Power of Positive Reinforcement, Third Edition, 3rd Edition by Aubrey C. Daniels

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3

Louder, Longer, Meaner

It would really help if you would keep this file current.

How many times do I have to tell you to update this file?

I’m getting tired of talking to you about this file!

This is the last time I’m going to tell you this.

Keep the files current or you’re fired!

In most organizations, we attempt to manage performance by telling people what to do. We tell them to work harder; we tell them to work better; we tell them to work smarter. We tell them to show more initiative, be more creative, be self-directed, be empowered!

We tell them to do these things in a variety of ways. We send memos, have meetings, write policies, hold classes, and make informational and inspirational speeches.

Interestingly, when these methods don’t ...

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