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Bring Out the Best in Every Employee: How to Engage Your Whole Team by Making Every Leadership Moment Count by Bill Hawkins, Don Brown

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CHAPTER 1No-Normal: Capacity Without Headcount

Let’s begin your journey to bringing out the best in others. Let’s start by considering the macro, which is the set of global dynamics that seem to be affecting every one of us no matter where we are on the planet—the new normal. You hear about it everywhere. The new normal continues to resonate on radio, television, and social media. You’ve seen it on ABC News, Fox, National Public Radio, and even the McKinsey Quarterly. The tales of woe follow a similar theme: lower starting wages, vanishing job security, pay cuts of 5, 10, or even 20 percent, furloughs, unpaid work, unaccustomed thrift, double-digit unemployment, underemployment, five-figure job cuts, and punitive new procedures for the lending ...

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