232 Index
strategy 31–3, 43, 47–65, 192
action plan 47, 65–6
constraints 63
cost base 61–2
external environment 49–57
financial position 48–9
market positioning 57–61
product distribution channels
60
project management 189
SWOT analysis 63
team 34
strengths, working to 20, 182
stretch deadlines 22
succession planning 15–16
suppliers 51, 71, 72
costs 73
kickbacks from 214
mistakes by 159
software projects 101
support issues 71, 72, 73
support staff 115–16, 118, 127,
170
surprises 22, 158
SWOT (strengths, weaknesses,
opportunities and threats)
analysis 50, 56, 63
targets
failing teams 191
financial 221
negotiating change to 171
personal 172
sales 74
setting 22–3
underperforming staff 9
tasks 121–3, 155
teams
action plans 66
arrogance 185
business plan 70
conspiracies 167
culture 15, 21, 79–90, 177
failing 190–2, 208
initiatives 171
marketing 61
reviews 155
size of 156
staff skills 125
strategy 34
threatening nature of 166
see also staff
technology
IT staff 98–104, 117
PEST(EL) analysis 54
support staff 116
termination of employment
11–13
threats
to authority 166
from staff 15
time management 121
tolerance 83, 167
top-down processes 155
toughness 33–4, 38, 43
trades unions 219
training 115–16, 118
trends 159, 160
trust 5, 21–2, 24, 33, 186
delegation 128, 183
failing teams 191
mistakes 193
openness 41
turnaround managers 190–2
turning down business 157
turnover 87, 109
underperforming staff 8–11, 22,
28, 180, 200, 213
UNIX operating system 139
validation of proposition 143
value creation 80
value for money 37
values 40
visibility 41–2, 43, 55, 128,
129–30, 154
vision 31–3, 45–76
Z01_PEEL3231_03_SE_EM.indd 232 20/09/2010 14:43
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