Brilliant Manager, 3rd Edition

manager

brilliant

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manager

third edition

What the best managers know, do and say

Nic Peeling

brilliant

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PEARSON EDUCATION LIMITED

Edinburgh Gate

Harlow CM20 2JE

Tel: [phone]

Fax: [phone]

Website: www.pearsoned.co.uk

First edition published in 2005

Third edition published in Great Britain in 2010

© Nic Peeling 2005, 2008, 2010

The right of Nic Peeling to be identified as author of this work has been asserted

by him in accordance with the Copyright, Designs and Patents Act 1988.

Pearson Education is not responsible for the content of third party Internet sites.

Portions of this text are adapted from Dr Peeling’s Principles of Management:

Practical Advice for the Front-Line Manager (ISBN: 978-0-932-63354-5),

Copyright © 2003 by Nic Peeling, with permission from Dorset House

Publishing (www.dorsethouse.com).

ISBN 978-0-273-74323-1

British Library Cataloguing-in-Publication Data

A catalogue record for this book is available from the British Library

Library of Congress Cataloging-in-Publication Data

Peeling, Nic.

Brilliant manager : what the best managers know, do and say / Nic Peeling.

-- 3rd ed.

p. cm.

Includes bibliographical references and index.

ISBN 978-0-273-74323-1 (pbk. : alk. paper) 1. Management--Handbooks,

manuals, etc.

I. Title.

HD38.15.P44 2010

658--dc22

2010034353

All rights reserved. No part of this publication may be reproduced, stored in

a retrieval system, or transmitted in any form or by any means, electronic,

mechanical, photocopying, recording or otherwise without either the prior

written permission of the Publishers or a licence permitting restricted copying

in the United Kingdom issued by the Copyright Licensing Agency Ltd, Saffron

House, 6–10 Kirby Street, London EC1N 8TS. This book may not be lent,

resold, hired out or otherwise disposed of by way of trade in any form of

binding or cover other than that in which it is published, without the prior

consent of the Publishers.

10 9 8 7 6 5 4 3 2 1

15 14 13 12 11 10

Cartoon illustrations by Bill Piggins

Typeset in Plantin by 3

Printed and bound in Great Britain by Henry Ling Ltd, Dorchester, Dorset

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To Sue, Harriet, Jilly, Julie and Sally

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