Brilliant Email

Table of contents

1. cover
2. Title
3. Dedication
4. Contents
5. About the author
6. Acknowledgements
7. Introduction
8. part 1 Stop the email time thieves
   1. 1 Take control – stop email dominating your day
   2. 2 Dealing with the email backlog after being away
   3. 3 Prioritise to reduce unnecessary emails
   4. 4 Save time filing and finding emails
   5. 5 Give to gain more time
   6. 6 Overcoming email addiction and dependency
9. part 2 Communicate more effectively by choosing and using the right channel
   1. 7 Email is not the only way
   2. 8 Email – exploiting advantages and avoiding disadvantages
   3. 9 When to email and when to talk
10. part 3 Create excellent emails
    1. 10 Get your email noticed
    2. 11 The right address box
    3. 12 Greetings to engage recipients
    4. 13 Pen your message in plain language
    5. 14 Saying goodbye professionally
11. part 4 Managing attachments for extra efficiency
    1. 15 Sending attachments – smart behaviour
    2. 16 Receiving attachments – saving time
12. part 5 Stay the right side of the law
    1. 17 Email as evidence
    2. 18 Protect yourself from an infection
13. Summary: Keeping your mailbox under control
14. Further reading
15. Index
16. Praise for Brilliant Email
17. Imprint