Contents
About the author viii
Acknowledgements x
Introduction xi
Part 1 Creating the confident mindset 1
1 Are you born with self-confidence? 3
2 Being and feeling more positive 33
Part 2 First steps to confidence 57
3 How do you come across? 59
4 How do you communicate? 83
Part 3 Confidence in action 101
5 Truly assertive communication 103
6 Handling conflict with confidence 163
7 Embracing the change 181
Conclusion: Making it happen 193
Index 199
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