What’s making Malcolm mad?

Look at the example below and see whether you can identify the thought distortions responsible for building this business traveller’s rage:

Malcolm has just got off the red-eye flight from New York and is at the airport waiting for his luggage to arrive. The baggage carousel has been churning slowly round for the past 20 minutes. Other people have collected their bags but Malcolm’s have yet to appear.

‘I’ve paid rip-off prices to travel business class for Pete’s sake: surely that ought to count for something. I shouldn’t be kept waiting like this…’

Malcolm can feel his temperature rising. In his mind he pictures the baggage handlers throwing his luggage around in a cavalier fashion so preoccupied with their discussion ...

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