Foreword
Running a global business is hard. Technology and information management innovations have made us more productive, but have also increased the rate at which leaders must make decisions in order to meet rising customer expectations for quality, speed, and choice.
Business leaders and human resource professionals have a combined responsibility in any organization to create an environment in which talented, hard-working people at all levels can collaborate across boundaries to execute complex strategies. The core of this work is talent management and organization design and development.
CEOs and other top business leaders are becoming much more sophisticated about how to overcome the frustrations in making global-matrix organizations work ...
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