Chapter 3The Five Activators
The operating model is the organizational expression of a company's strategy, but it is just an aspiration until it is brought to life and new work, decisions, and outcomes are achieved. Business leaders and human resource and organization development professionals have become quite sophisticated about the implementation and change management work required to move from one operating model to another. New roles are defined, talent is moved, decision rights are mapped, and business processes and information systems are put into place. This implementation work to move from point A to point B is essential, but it is not sufficient.
We are frequently invited into companies a year or two after they have made a substantial ...
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