Chapter 1. PRINCIPLE #1: FACE THE FACTS

The vice president of operations of a mining company recognizes that the leaders in his organization are too focused on short-term tactics to be able to lead the organization into an anticipated aggressive growth phase. The director of human resources (HR) of an engineering company believes her organization's leaders are technical experts, but they are sorely lacking in people skills. Following the merger of three separate companies, the CEO of a gaming company recognizes a key opportunity to create a corporate identity and ensure the consistency of people practices. A government assistant deputy minister has a strong desire to improve engagement. The manager of organizational development of a credit union ...

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