CHAPTER 1
THE PEOPLE ARE THE PLAN
My client, CEO of a $20 billion company, looked at me with one of those expressions that smart people get sometimes when something extra smart goes off in their heads, the kind of thought that captures even their own attention. Head tilted and eyes squinted, he said something profound: “You know what is weird?”
“What?” I asked.
“Everybody out there is always trying to figure out the right plan. They meet, they argue, they worry and they put all of their energy into trying to come up with the ‘right’ plan. But the truth is that there are five right plans. There are a lot of ways to get there. The real problem is getting the people to do what it takes to make the plan work. That is where you win or lose. It’s always ...
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