Endnotes
Mary Ellen Guffey, Business Communication: Process and Product. 2nd ed. (Cincinnati: South-Western College Publishing, 1997), chapter 1.
Kenneth Blanchard, "None of Us Is as Smart as All of Us'' (first appeared in Kenneth Blanchard and Johnson Spencer, The One Minute Manager (New York: William Morrow and Co., Inc., 1982), and continues to be used in his High Performing Teams program, lectures, and workshops).
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