RECOVERY

You must meet with the customer to determine the customer's intent for any element that is not characterized, no matter whether it is a subsystem or a module. You must be cautious in this regard. If the customer tells you to characterize it yourself, you can do that. But, do that just once. If you characterize the elements and take them to the customer and the customer says, "No, that's not quite what I wanted, go back and recharacterize," you are in a process called "Bring me a rock." In other words, the creator of the requirement does not know what is really wanted and will tell you to "Bring me another rock" until the right rock is evidenced. This process will consume you and your team.

You must insist that the customer either characterize ...

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