RECOVERY

Meet with the customer, and use the content listing above as a guide for your meeting. Ensure that every item is covered. Go through each paragraph of the SOW that is or might be in question. Come to an understanding with the customer as to exactly what the customer wants. Come to an understanding with the customer on how recovery can be made. This includes:

  • Schedule Recovery

  • Financial Recovery

  • Technical Recovery

Document all the understandings. It may be advisable to reverse contract (see glossary) the customer and, when approved, include those understandings in the requirements document (contract) as an official change. Be careful— some customers take a dim view of this action.

One way to ensure that this does not happen again is to ...

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