RECOVERY
In the first situation, ask the customer why the product is not being accepted. What requirements have not been met? Next, you need to outline the requirements and lay out the Requirements Traceability Matrix (RTM), then double-check the requirements and results. If necessary, make the changes required. Then call the customer for a conference and make your presentation and show you have completed all requirements.
In the second case, you still ask the customer the same questions. There are three possible reasons that the customer cannot accept delivery. These are: force majeure, an Act of God, or some reason the product honestly cannot be accepted, such as the fact that transportation services or storage facilities are not available. ...
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