RECOVERY
Return to Cause Description 10b and ensure that each quality factor is recognized and documented. Create a two-column list and enter the quality factors in the left column. Evaluate each factor and assign or develop a measurement or metric for each factor that will not only show success or failure but will show general "health'' as well (i.e., an analog that shows direction of quality and can be compared to a standard or the last reading).
11 FINAL DELIVERY
11a (NO) Final delivery was not accepted by the customer without delay
It is expected that final delivery will be accepted by the customer without delay because it is one of the most important steps in the closure process. Occasionally, the customer will not accept the product for ...
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