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BlackBerry Hacks by Dave Mabe

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Hack #80. Monitor Attachment Usage

Determine how heavily your users are accessing the Attachment Service.

Attachment reading with the BlackBerry is a very useful feature of the BlackBerry Enterprise Server. Having the ability to read the contents of attachments comes in very handy when you don't have access to a desktop computer with office productivity software installed.

This power comes at a price—the BlackBerry Attachment Service is a resource-intensive beast that requires a sizeable amount of system resources to work effectively. As a BlackBerry administrator, it is a good idea to keep track of Attachment Service usage over time. As more and more of your users discover the functionality, your hardware requirements might change and you may want to upgrade the server or move the service to its own dedicated hardware [Hack #79] .

Turn On Attachment Service Logging

Attachment logging is disabled by default in both BlackBerry Enterprise Server 3.6 and 4.0. You can enable it by logging onto your BlackBerry Enterprise Server and going to Start Programs BlackBerry Enterprise Server Attachment Service Configuration Tool. Click on the Connector Configuration node on the left size of the dialog box. As shown in Figure 7-14, enable the Extended Logging feature and click Apply. After setting to Enabled, you'll be prompted with a dialog box that indicates you will need to stop and start the BlackBerry Service for the setting to take effect.

In Version 4.0, use the BlackBerry Server Configuration ...

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